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Where Should I Consult in These Cases?

1. I want to consult about dementia or use long-term care insurance services.

1) Municipal consultation services

Please visit or make a phone call to the municipal government office in your area to tell the staff that you want to consult about dementia and long-term care. You will be connected to the department in charge.

2) Comprehensive regional support center (The name may differ depending on the area.)

A comprehensive regional support center established by the municipal government provides general support services to support the elderly and their family members. If you are in trouble, please do not hesitate to contact the center.

Experts at the center provide various support and consultation services, including consultation on visiting a medical institution, the introduction of long-term care services and support for procedures required to receive the relevant service, support related to preventive health care, and consultation regarding abuse against the elderly. The center also promotes neighborhood watch activities in cooperation with institutions involved and community residents.

For information on the nearest comprehensive regional support center to your home, please contact the municipal government office in your area.

3) Public health center / Health center / Mental health and welfare center

Psychiatrists, public health nurses, and other professionals offer consultation on mental health and welfare, including dementia.

  • *In some cases, it may be difficult to offer the consultation services described above in foreign languages. For those with insufficient Japanese language skills, consultation services for foreign residents are provided by the Tokyo Metropolitan Government and other municipal governments. (The services are not specific to dementia.)

2. I want to know whether I am suffering from dementia because I have become forgetful these days.

1) Family doctor

If you realize that you are becoming forgetful, please consult your family doctor at first. You can be introduced to a hospital where you can receive treatment by a specialist, if necessary.

2) Medical institution specializing in dementia treatment

A medical institution specializing in dementia treatment has medical specialists in dementia. Comprising an outpatient department for dementia treatment, a memory clinic, a psychiatric department, a neurology department, a neurosurgery department, a geriatric department, and other departments, the medical institution conducts diagnosis and treatment of dementia.

  • *The Tokyo Metropolitan medical institution information service “Himawari” enables you to search for the nearest medical institutions (hospitals, clinics, etc.). Information on medical institutions with foreign language services and the medical and health insurance system in Japan is also provided by counseling staff members by phone.

3. I would like consultation because I have fallen victim of fraudulent business practices.

If you have fallen victim, or are afraid you might fall victim, of fraudulent business practices, please consult the following consultation service centers. Comprehensive regional support centers and consumer affairs bureaus in individual municipalities also accept such consultation.

  • *The Tokyo Metropolitan Comprehensive Consumer Center offers consultation in foreign languages by phone. If you have any trouble as a consumer, including trouble related to the quality of products or services that you have purchased or the content of a contract, please consult the center.

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