Tokyo Food Safety Information Center » Tokyo Metropolitan Government food safety FAQ » What should I do when there’s something strange about the food that I bought, such as foreign materials mixed in with the food?
What should I do when there’s something strange about the food that I bought, such as foreign materials mixed in with the food?
What should I do when there’s something strange about the food that I bought, such as foreign materials mixed in with the food?
- Some food I bought has mold on it. Who should I talk to about this?
When you think there’s something strange about your food, it is recommended that you first do not eat it, save it, and contact the store where you bought it as well as the company that made it. In addition, be aware that your local Public Health Center accepts questions and complaints concerning food. Note that the food itself, purchase receipt, and packaging are important for a Public Health Center investigation.
When you think there’s something strange about your food, it is recommended that you do not eat it, separate it from other food, store it in your refrigerator, and contact the store where you bought it as well as the company that made it.
In addition, be aware that your local Public Health Center accepts questions and complaints concerning food. A Public Health Center will conduct interviews and on-site surveys to check hygienic conditions. Please be aware, however, that an investigation may be difficult to initiate depending on the content of your complaint.
If your stomach hurts or you experience other symptoms of illness, it is recommended that you seek diagnosis from a medical institution as soon as possible just to be safe.
Incidentally, some foods may look different from usual at first glance even if in fact perfectly safe to eat. Many foods for which this is common will note this fact on their packaging, so be sure to check if this happens to you.